Last spring my husband linked me to kellymoorebag.com, where I fell head over heels for the orange sherbet posey bag. I had to have it… it’s a camera bag, but it’s like a purse too, and it could double as a book bag for school. So last April I ordered it as an early birthday gift to myself. I’m totally smitten with this purse. Lately though, the strap kept unhooking itself regularly. And then last week in the middle of a store, it broke. The connector fell apart, I found most but not all of the pieces… it was a disaster. I was so disappointed. This is the only expensive purse I’ve ever bought. I was starting to think maybe it wasn’t worth it…
Then I checked out the website and it turns out her bags come with a year warranty. Awesome! You just have to send them a picture of the damage so they can assess it. Within minutes I had emails going back and forth about the damage and my warranty. They offered to send me a new strap. It was in the mail in a couple of days, and arrived at my home two days after that. Very fast, and now my awesome purse is restored to its former glory.
I’m SO impressed with how helpful and fast and prompt the Kelly Moore customer service team is. This is a fantastic company. I will definitely buy from them again in the future.
* They didn’t pay me or ask me to say these things.
Image credit: kellymoorebag.com






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