For Christmas I got a Brooks run happy long sleeve tee (Thanks Mommy!) This is seriously one of my favorite new shirts. It may be one of my favorite shirts ever. Flattering, great fit, great material for running. So I wore it around New Year’s and at the end of the night, my husband noticed the giant gaping hole in the back of the sleeve! I was really, REALLY upset about it. I’d not only already taken the tag off, but I had worn it all day! I knew my mom had ordered it from Brooks, so I couldn’t try to exchange it at a local store that carries it. So after some poking around on brooksrunning.com, I decided to give their live chat a try.
Within minutes I’d had a great conversation with a customer service rep, uploaded a picture live so she could see the damage, and she had an order in to get a new shirt out to me. I was really super impressed at how helpful and fast it was to get a replacement. My new shirt came today! Only a week after my chat with them. It’s perfect and I couldn’t be a happier customer right now.
Thanks Brooks for making my runs happier and my life easier.






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